Frequently Asked Questions

From delivery timelines to product care, here’s a quick guide to our most asked questions.

Craftsmanship & Heritage

What is the legacy behind Kothari Jewellers and how long have you been in the jewellery business?

Are your designs inspired by traditional Indian jewellery or modern trends?

Do you have in-house designers or artisans crafting the jewellery?

How does Kothari Jewellers ensure the authenticity and purity of its gold and diamonds?

What makes your handcrafted jewellery unique compared to mass-produced pieces?

Quality & Transparency

How do you maintain quality control during the jewellery-making process?

Do you provide transparency on sourcing of diamonds and gemstones?

Can I request a video or virtual preview of a jewellery piece before buying online?

What kind of quality assurance checks are done before a product is shipped?

Customer Experience & Loyalty

What kind of post-purchase support can customers expect?

How do you ensure a luxurious unboxing or gifting experience?

Do you offer exclusive previews or early access for loyal customers?

How does your loyalty program reward long-term customers?

Digital Shopping Experience

Is there a virtual showroom or video call assistance available for online buyers?

How does Kothari Jewellers ensure a safe and secure online shopping experience?

Do you offer live chat or expert advice while shopping online?

Product Availability & Customization

What should I do if the item I’m looking for is no longer available on the website? Can I still order it?

Can I request a ring size that isn’t listed on your website?

Do you provide engraving services for jewellery?

Shipping & Delivery

How long does it usually take for orders to be delivered?

What delivery methods do you use?

Do you ship to all locations across India?

How can I check the status of my order?

What happens if my order gets lost during shipping?

Payments, Refunds & Pricing

If the price of an item drops after my purchase, do you offer a price match?

How long does it take to process a refund?

Does Kothari Jewellers offer any financing options or instalment plans?

Gifting & Personal Touches

Can I include a personalized message with my gift order?

After Sales Services

Do you offer jewellery cleaning or polishing services?

Can I get my jewellery resized or repaired later?

What should I do if I receive a damaged or defective product?

Certification, Warranty & Documentation

Will I receive a certificate or warranty with my jewellery purchase?

Brand & Trust

What sets Kothari Jewellers apart from other jewellery brands?