Emerald Diamond Necklace

Domestic Orders: Free shipping across India.
International Orders: Shipping charges, duties, and taxes are payable by the customer. If the shipment is returned, freight and duty will be charged.
Customs: Jewellery shipments are inspected by Indian Customs. Packages may be resealed with an “Opened for Customs” label.
Logistics Partners: Blue Dart & Sequel Logistics (India), Sequel Logistics (International).

Note: All international shipments are sent on a DDU (Delivery Duty Unpaid) basis.

Returns

• 14-day return policy (domestic orders only).
  
• Item must be unused, in original packaging, with invoice.
  
• Free pickup arranged by our courier partner.
  
• Refund issued after quality check.
  

Cancellations

• Orders can be cancelled before shipping.
  
• Refunds processed within 10 working days.
  
• We may cancel orders due to product or pricing issues; customers will be notified.
  
• Failed transactions are refunded in full.

Resizing

• Depends on design, style, and new size.
• For customization, contact customer care.
  

Repair

• Charges vary by new size.
• Payable via transfer/COD.
• Shipping borne by customer.
• Not available for international orders.
  

How to Send Repairs

• Contact customer care for assessment.
• Advance payment required.
• Product shipped back after repair.

Costing

• Case-specific, decided by company.
• Shipping charges extra.
• Not available for international order.